Image by Jake Nackos

Warranty & Installation

Taking care of your Crosby products is really easy and convenient. We are here to guide you so that your masterpiece does not lose its luster with time and looks as young and amazing as you.

Product Warranty

You are now the proud owner of a "Crosby" Product. You'd be delighted to know that every Crosby product is manufactured using the highest quality ingredients with a secret recipe that has its heart in human comfort, delight, and safety. To help you reinforce your belief in us we are glad to offer a warranty on your purchase based on the enumeration below:

 

Material And Workmanship Warranty

Subject to the terms of payments being timely complied with and the product being properly used, the same stands covered with a warranty by Crosby against faulty material and workmanship for a period of 1 year from the date of sale by repairing or at our option and/or replacing free of charge, the faulty product that may be found during such period.

 

Warranty

  • It doesn’t extend to consequential damage or losses.

  • It is null and void if repairs and modifications or any kind of alterations have been found to be carried out by external agencies.

  • It does not cover deterioration or rusting due to atmospheric conditions.

  • It does not cover normal wear and tear.

  • It will be based on the Standard Operating procedures governing product warranties and the manufacturer's decision in handling such warranties shall be final and bearing on the customer.

 

Scope Of Warranty

  • Defects in manufacturing and material.

  • Joinery of wooden structures.

  • Joints of metal structures.

  • Wood and metal finishes provided the use and care of the product is followed as per the intended use and maintenance procedures.

  • Ripping of tailoring seams provided the use and care of the product is followed as per the intended use and maintenance procedure.

  • Deformation and collapsing of cushion core. Note: All foam composites naturally soften with use. This softening does not constitute a defect under this warranty.

  • This warranty does not cover Glass, Mirror, Stone, and acrylic, the veining of stone Top.

  • All metal and wood finishes change slightly with time due to the natural behavior of the finishes. Such a change does not constitute a defect under this warranty.

  • All metal, wood, stone and glass finishes can retain their look with the following maintenance schedule. Rigorous use of furniture items may degrade these finishes. This warranty does not cover such degradation. However, Lokalferi will provide maintenance assistance to repair such damages on-site on call at additional costs on case bases.

  • Purchaser is required to follow suitable wet mop cleaning of wood, metal, stone, glass, mirror, acrylic, veneer surfaces using no aggressive cleaning agents.

  • Purchaser is required to follow the dry cleaning of fabric upholstered furniture not using aggressive chemicals.

  • Purchaser is required to follow degreasing, buffing and shining of leather furniture using recommended compounds only. For more information follow the instructions mentioned here.

  • Contracted products once set up after unpacking in a particular location must not be repacked with unauthorized packaging material or moved to another location. This warranty is not extended to the product if subjected to repackaging and relocation.

  • Any other regular wear and tear during the normal product life cycle.

Contact

We're always looking for your feedback. Let's connect.

+91-882-686-0000